Shipping & Returns
We take every precaution to ensure that your coral orders arrive in pristine condition. Our shipping process uses careful packaging and insulated coolers with sturdy cardboard outer boxes. Depending on weather conditions, we include either heat packs or ice packs as needed.
To cover the cost of packing materials and safe delivery, a $20 per box fee is billed once your order is packed. An invoice will be sent via PayPal.
Shipping charges are automatically processed through the credit card we have on file with our secure payment processor.
For UPS shipments, we offer Priority Overnight service with delivery by 10:30 A.M. in most areas. Please note due to COVID-19, UPS cannot guarantee this time, and some rural areas may receive deliveries by noon to 2 P.M.
We prefer customers use SouthWest Cargo or Delta Cargo for all orders and encourage customers to visit their nearest air cargo facility for pickup. SouthWest cargo shipments are collect on delivery, while Delta cargo charges are billed by Soflow Rubio's Corals.
We maintain a minimum order policy of $600.
In the unlikely event of a Dead on Arrival (DOA) coral, please send a clear digital photo of the coral within 4 hours of delivery. Once we receive the photo, we issue a store coupon code for future orders. Please note that the store coupon code does not cover shipping costs, and we do not offer refunds.
FOR ALL DOA: Please send DOA Claim form
To ensure safe and healthy arrival of your coral orders, please note the following guidelines:
UPS Delivery Attempt: You must be available to receive the first UPS delivery attempt. If you miss this delivery and the shipment is delivered within 1 hour of the second attempt, we consider a Dead on Arrival (DOA) claim at our discretion.
Airport Pickup: For orders picked up from the airport, please retrieve your shipment within 2 hours of arrival or within 2 hours of the facility opening for business.
For all cargo shipments, insurance coverage is automatically included. If you receive a shipment with visible external damage or suspect unseen internal damage, please follow these steps:
These guidelines are in place to maximize coral well-being and minimize delays related to pickup issues.
Soflow Rubio's Corals cannot be held responsible for delays caused by shipping companies, including mechanical issues, weather-related delays, or service failures that may result in late deliveries.
It is the buyer's responsibility to provide accurate and correct shipping addresses.
Thank you for choosing Soflow Rubio's Corals. We are committed to providing world-class corals and ensuring safe arrival.
